1. Very Short Answer Questions.
a. Define E-commerce.
Ans: E-commerce refers to the process of buying and selling of goods or services online using internet. eg Amazon, eBay, Daraz etc.
b. List the things internet user is doing now a days.
Ans: The things that the internet user are doing now a days are:
- shopping online
- opening online bank account and
- trading stock.
c. Mention the date of first ever online sale.
Ans: The first ever online sale was done on August 11,1994.
d. Mention the year when online shopping became possible.
Ans: The year when online shopping became possible was in 1991.
e. List the people benefitted from the internet.
Ans: The people benefitted from the internet are students, businessman, company, organization, researchers and many more.
f. Name any two online payment services of Nepal.
Ans: The two online payment services of Nepal are Khalti and Esewa.
g. List any two sites providing C2B services.
Ans: The two sites providing C2B services are upwork.com and Fiverr.com.
h. Define M-commerce.
Ans: M-commerce refers to the process of buying and selling of goods and services through wireless handheld devices such as tablet or smartphones. eg booking online tickets through mobile.
i. List types of E-commerce.
Ans: The types of e-commerce are:
- Business to Consumer(B2C)
- Business to Business(B2B)
- Consumer to Consumer(C2C)
- Consumer to Business(C2B)
j. How can you define online payment?
Ans: Online payment can be defined as the payment for buying goods or services through the internet using different online payment gateway like esewa, khalti etc.
2. Short Answer Questions.
a. Write a few lines about E-commerce.
Ans:E-commerce refers to the process of buying and selling of goods or services online using internet. eg Amazon, eBay, Daraz etc. The main goal of e-commerce is to reduce cost, faster customer response and deliver the better quality services.
b. Write any four benefits of E-commerce.
Ans: The four benefits of e-commerce are:
- It makes buying/ selling possible 24/7.
- Higher quality of services and lower operational costs.
- It has overcome geographical limitations.
- It has make buying and selling procedure faster and easier to find products.
c. Write any four benefits of M-commerce.
Ans: The four benefits of m-commerce are:
- It helps to get wider variety of products and services.
- It saves time and energy of the users.
- More convenient tools to compare prices, reading reviews and making purchase decision.
- It reduces the costs of the business organizations.
d. Write any four limitations of E-commerce.
Ans: The four limitations of e-commerce are:
- High chance of duplicate products.
- Lack of personal touch.
- Transactions without internet is not possible.
- Some e-commerce products are limited to specific locations only.
e. Explain different types of Ecommerce.
Ans: The different types of ecommerce are as follows:
- Business to consumer(B2C): When a business sells a goods or services to an individual consumer then it is called B2C. eg. buying hair cutter from online store.
- Business to Business(B2B): When a business sells a goods or services to another business then it is called B2B. eg a software company sells its software to another company.
- Consumer to Consumer(C2C): When a consumer sells a goods or services to another consumer then it is called C2C. eg. selling our old furniture to hamrobazar.
- Consumer to Business(C2B): When a consumer sells their own products to a business organization then it is called C2B. eg. freelance worker selling their products to company or organizations.
f. Explain different types of M-commerce.
Ans: The different types of M-commerce are :
- Mobile shopping: Mobile shopping is done through a mobile device or any other handheld devices. eg Amazon, Daraz.
- Mobile banking: Mobile banking is the banking transaction like money transfer, balance enquiry, statement report or any other banking job through mobile devices.
- Mobile payments: Purchasing a product using a mobile devices is mobile payment.
g. Write advantages of M-commerce.
Ans: The advantages of M-commerce are as follows:
- It is easily accessible by everyone.
- More convenient tools in comparing prices, reading reviews and making decisions.
- Large number of product and services are available.
h. Write disadvantages of M-commerce.
Ans: The disadvantage of M-commerce are as follows:
- Without accessing the internet connections user will not be able to receive any data to purchase.
- It has the issue of security of the customer’s private information.
- Mobile payment options are not available in every geographic locations.
i. Explain different stages of online payment process.
Ans: The different stages of online payment process are:
- Customer submits the payment information to the merchant.
- The merchant submits the payment information to the online payment gateway.
- The online payment gateway submits the payment to the payment processor.
- The payment processor authorizes the payment and responds to the payment gateway.
- The payment gateway responds back to the merchant.
- The merchant responds back to the customer showing if the online payment is successful or not.
j. Why do we call M-commerce as a handy service?
Ans: We call M-commerce as a handy service because we can search products , their prices, comparison and reviews with the help of hand held devices like mobile phones and we can also buy products with online payments.
k. Differentiate between M-commerce and E-commerce.
| E-commerce | M-commerce |
| Devices such as laptop and computers. | Devices such as mobile , tablet, ipad . |
| User can make transactions on their computers and laptops with limited mobility. | Users can make transactions everywhere as long as they are connected to the internet. |
l. ” E-commerce is the demand of modern society both in terms of time and money”. Justify the statement.
Ans: E-commerce is the demand of modern society both in terms of time and money because people of todays generations are most engaged in their mobile phones with browsing internet and they are also comparing the products and services . so with more engagement in social medias ecommerce is the demand.
j. How can the business organizations bloom with the help of E-commerce in Nepal? Explain in your own words.
Ans: As we all know that people are mostly engaged in social medias and surfing internet. So to grow business of any business organization they should rely on ecommerce platform. Now a days many companies in Nepal have started their online business which have helped a lot to grow their business.
